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Role Overview:
- Oversee multi-region service delivery by scheduling technicians and coordinating clients, vendors, and teams.
- Monitor service tickets, ensure timely work order completion, and track SLA compliance.
Who We're Looking For:
- Bring 1-2 years of experience in service coordination, dispatch, or project coordination.
- Possess strong organizational, multitasking, and customer service skills with B2B client exposure.
- Basic understanding of IT infrastructure, ticketing systems, and Microsoft Office is required.
Work Setup & Benefits:
- Enjoy a fully remote schedule, Monday-Friday during US Central Time hours.
- Receive Day 1 HMO, group insurance, government contributions, and 13th month pay.
- Work equipment is provided to support your success.
New Era Technology
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.