Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Schedule and coordinate field technicians based on priority, location, and availability.
Monitor service tickets, track SLA compliance, and maintain accurate service documentation.
Coordinate with customers, vendors, and internal teams to ensure quality, efficiency, and customer satisfaction.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Serve as the primary point of contact for clients, field crews, and leadership.
Coordinate scheduling, dispatching, and work orders to keep projects on track.
Identify process improvements and support administrative functions to build a more efficient organization.
We are an irrigation and outdoor lighting company supporting Seattle-area operations. We are a growing team looking for a proactive, process-minded coordinator to help build efficient systems.
Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
Coordinate customer support, invoicing, contract renewals, and account documentation.
Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.
This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.
Coordinate multiple active projects under the direction of the Project Manager, tracking tasks, tickets, and timelines.
Communicate proactively with clients and vendors regarding scope, scheduling, updates, and next steps.
Ensure follow-up on open items, maintain documentation, and escalate delays or blockers appropriately.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software/hardware sales. With 13 years of experience, they service roughly 1400 clients nationwide and focus on building relationships and partnerships.
Coordinate scheduling and dispatch of remote service specialists to balance workloads and optimize response times.
Act as the central communication hub between remote technicians, project managers, and service managers to drive team efficiency.
Manage service queues, verify technician documentation, and maintain accurate records in operational databases.
Trane Technologies is a global climate innovator providing sustainable and efficient solutions for buildings, homes, and transportation through brands like Trane and Thermo King. The company fosters an inclusive culture focused on bold sustainability commitments and offers comprehensive benefits to support employee well-being and growth.
Manage and optimize daily dispatch schedules for field technicians across San Diego and Quad-County service areas.
Coordinate technician assignments based on location, availability, workload, and job requirements.
Monitor schedules and make real-time adjustments to handle cancellations, delays, and site access issues.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company serving residential and commercial clients across California. For over a decade, they have been a trusted name in fast and accurate environmental testing, employing certified professionals who adhere to all regulations.
Handle inbound calls and messages as the main customer contact for a plumbing company.
Schedule appointments, coordinate dispatch, and manage administrative records.
Support CRM updates, follow-ups, and escalation routing to the owner.
Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.
Coordinate client schedules, reservations, and service details remotely.
Maintain accurate records and communicate professionally via email and phone.
Provide administrative and customer support while collaborating with internal teams.
Aisles & Abroad is a service-focused company that coordinates client experiences and appointments. They maintain a professional, inclusive, and collaborative remote team with structured onboarding and training.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Support client communication and manage service inquiries.
Build and maintain strong client relationships.
Provide exceptional customer service in a fully remote setting.
Hall & Kay Fire Engineering is a fire engineering firm delivering professional fire safety solutions. They value a customer-focused culture and professionalism in all client interactions.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Input and coordinate all incoming work orders, ensuring accuracy and managing end-to-end flow through customer portals.
Serve as the first point of contact for client inquiries and escalations, responding quickly and accurately.
Generate reports using Microsoft Excel and assist with internal employee troubleshooting for programs and systems.
Scandinavian Building Services is a Canadian leader in retail and commercial cleaning, offering full-service janitorial and building maintenance across Canada. With over 60 years as a family-owned business, they value service, respect, and connection.
Act as the primary point of contact for client service delivery, ensuring high-quality outcomes and strong customer relationships.
Lead service reviews, monitor SLAs, manage escalations, and coordinate with technical teams to resolve issues.
Identify improvement opportunities and drive accountability to enhance operational performance and client satisfaction.
The company is a managed services provider delivering technology solutions and IT services to clients across multiple markets. The culture is collaborative and remote-first, valuing innovation, continuous learning, flexibility, and professional growth.