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Alliance Animal Health
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IT Support & Service Delivery:
- Lead day-to-day IT support and service delivery across a national hospital network.
- Monitor queues, escalations, SLAs, CSAT, and recurring support trends.
- Serve as senior escalation resource and improve support processes.
Co-Managed IT & Vendor Management:
- Manage MSP relationship and hold vendors accountable to service commitments.
- Lead service reviews and coordinate onboarding and knowledge transfer.
Project & Program Management:
- Plan and deliver technology initiatives like onboarding, infrastructure, and security.
- Manage multiple projects across distributed locations with diverse stakeholders.
Technical Leadership:
- Stay hands-on with Microsoft 365, networking, and cloud services.
- Mentor Systems Administrators and maintain operational documentation.
Alliance Animal Health
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.