Serve as the primary escalation point for Tier 1-3 technical support for a remote-first team.
Own end-to-end user lifecycle management, IAM strategy, and device management via Microsoft Intune.
Drive security and HIPAA compliance while automating workflows with PowerShell and Bash.
Nadia Care is a maternal health startup reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. It is a growing distributed team that values empathy, collaboration, and resilience, offering wrap-around support including doula care and care navigation.
Provide Tier 1 and Tier 2 support across tickets, chat, email, and remote sessions.
Manage identity systems, SaaS apps, and endpoints while troubleshooting macOS, Windows, and M365.
Build automations and documentation to improve IT operations and employee experience.
6sense is an AI-driven platform that helps companies improve growth, retention, and efficiency through account engagement and sales intelligence. We are a people-first company with a growth mindset, emphasizing values like winning as one team, curiosity, and creating belonging.
Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
Own IT onboarding and offboarding, including device provisioning and access management.
Drive automation and scripting projects to improve efficiency and consistency across systems.
Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Handle IT support requests from internal end users, ensuring timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Manage and monitor internal IT assets to ensure accurate inventory records.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.
Own the service desk and triage IT requests from a fully remote team.
Provision access across Google Workspace, AWS, and SaaS tools, and manage Mac fleet via MDM.
Support security audits and automate repeat work with scripting and AI.
Sure is the first AI-native insurance platform, building enterprise infrastructure that powers insurance distribution, underwriting, and claims automation. The company is an award-winning, fast-growing team with a remote-first culture and a focus on collaboration and innovation.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune.
Support endpoint devices, infrastructure, and vendor coordination across a multi-site organization.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of veterinary practices across the US. They provide business solutions like talent acquisition, marketing, HR, finance, and operations while maintaining a culture of open communication and collaboration.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Run the operational core: engineering, client support, cybersecurity, and IT operations.
Ensure service delivery, accountability, and our 97% client retention rate.
Build operational scorecards and drive automation across the technology organization.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The company is a small, fast-moving team that acts as an extension of its clients' IT departments, aiming to build trust and keep bad actors out.
Design, automate, and maintain Microsoft Intune endpoint management and Windows Autopilot provisioning.
Build and operate Amazon WorkSpaces virtual desktop infrastructure with AWS automation and security controls.
Serve as L2/L3 escalation point, perform root-cause analysis, and mentor Level 1 engineers.
A technology-focused team dedicated to building secure, reliable, and scalable end-user computing solutions for a fully remote organization. The culture emphasizes automation, continuous improvement, and technical mentorship.
Oversee day-to-day IT support operations across a national hospital network, managing ticket queues, escalations, and service levels.
Act as the primary liaison between Alliance Animal Health and its managed service provider, tracking vendor performance and driving continuous improvement.
Administer the Microsoft 365 environment and support infrastructure, endpoint management, and cybersecurity tools while handling complex escalations.
Alliance Animal Health is a private equity-backed Veterinary Service Organization that partners with hundreds of veterinary practices across the US to provide world-class business solutions. The company has a fast-growing, collaborative culture centered on core values of Passion, Engagement, Trust, and Service, supporting over 250 hospitals with a lean, high-impact central team.
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Perform Tier 1 troubleshooting of PCs, printers, peripherals, and network equipment
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.
Manage a portfolio of cyber incidents and data breach cases, serving as the primary point of contact for clients and vendors.
Coordinate breach communications and data processing, including data scrubbing and letter production.
Utilize advanced Excel skills to analyze and reconcile complex datasets for notification and fulfillment.
TransUnion is a global information and insights company that makes trust possible by providing a reliable view of consumers. With over 12,000 associates operating in more than 30 countries, we foster a culture of growth, diversity, and collaboration.
Own the full lifecycle of internal technology, from endpoint provisioning to SaaS management and identity systems.
Drive secure AI adoption across workflows to improve efficiency and ROI.
Lead and develop an IT team while managing budgets, vendors, and employee technology support.
This partner company enables a global workforce through secure, efficient IT systems and AI-powered workflows. It is a remote-first organization with a collaborative culture focused on innovation and employee experience.
Manage, monitor, and troubleshoot Windows servers, workstations, and client endpoints.
Resolve L2/L3 infrastructure issues and support endpoint security platforms.
Develop automation workflows using PowerShell, Python, or other scripting tools.
The hiring company is a technology services provider delivering managed IT and cybersecurity operations. It operates in a 24/7 service environment and fosters a growth-oriented remote culture with direct access to experienced IT leadership.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Lead IT strategy, operations, and service delivery for a global, remote-first security company, overseeing Help Desk, Corporate Systems, and Infrastructure teams.
Own secure, reliable technology experiences including endpoint management, identity and access, collaboration tools, and employee onboarding.
Partner with Security, Engineering, and Finance on IT budgets, vendors, security controls, and key performance metrics.
Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentesting to proactively find and fix exploitable attack vectors. The team blends former U.S. Special Operations cyber operators and engineers, fostering a culture of respect, collaboration, ownership, and results.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.