Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Provide Tier I, II, and III troubleshooting for laptops, desktops, and peripherals across multiple platforms.
Administer Microsoft 365, Azure, Intune, and Active Directory to support a distributed environment.
Mentor junior staff and drive continuous improvement of support processes and documentation.
Our partner company specializes in providing high-level technical support and IT services. It offers a remote-first environment with opportunities for mentorship and professional growth.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Provide end-to-end technical support, IT asset management, and service delivery for end users across the organization.
Diagnose and resolve hardware, software, and connectivity issues while maintaining proper documentation in the ticketing system.
Coordinate with vendors and stakeholders to support security and compliance activities.
MoneyHero Limited is a leading tech- and AI-powered personal finance aggregation and comparison platform. The company had over 280 commercial partner relationships and approximately 3.7 million monthly unique users as of June 30, 2026.
Handle IT support requests from internal end users, ensuring timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Manage and monitor internal IT assets to ensure accurate inventory records.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Provide remote IT support across multiple clients, handling a broad range of technical issues.
Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune.
Support endpoint devices, infrastructure, and vendor coordination across a multi-site organization.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of veterinary practices across the US. They provide business solutions like talent acquisition, marketing, HR, finance, and operations while maintaining a culture of open communication and collaboration.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Serve as the primary escalation point for Tier 1-3 technical support for a remote-first team.
Own end-to-end user lifecycle management, IAM strategy, and device management via Microsoft Intune.
Drive security and HIPAA compliance while automating workflows with PowerShell and Bash.
Nadia Care is a maternal health startup reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. It is a growing distributed team that values empathy, collaboration, and resilience, offering wrap-around support including doula care and care navigation.
Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
Own IT onboarding and offboarding, including device provisioning and access management.
Drive automation and scripting projects to improve efficiency and consistency across systems.
Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Provide first-line remote technical support for hardware, software, and enterprise applications.
Manage and triage support tickets using ServiceNow, ensuring SLA compliance and first-call resolution.
Assist with remote device provisioning, software deployment, and asset management in a distributed environment.
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.