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Italy

  • Lead end-to-end management of critical project incidents during implementation phases including testing, cutover, and hypercare.
  • Coordinate cross-functional teams, facilitate incident calls, and drive root cause analysis to prevent recurring issues.
  • Communicate incident status and risks to executive stakeholders and support successful project delivery across international implementations.

Incident Management ITIL JIRA Stakeholder Management

20 jobs similar to Project Incident Manager for Manhattan Active (MAWM/MAO) Italy Operations

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Global

  • Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
  • Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
  • Participate in a 24x7 on-call rotational support model for enterprise production incidents.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.

US

  • Manage end-to-end IT integration activities across complex M&A transactions, ensuring delivery against critical milestones.
  • Coordinate with technical teams and business stakeholders to maintain detailed plans spanning multiple concurrent workstreams.
  • Proactively manage RAID logs, dependencies, and escalations to keep delivery on track and align stakeholders.

Google is a global technology company that specializes in internet-related services and products. With over 180,000 employees, it fosters a culture of innovation and collaboration to solve complex problems.

Europe

  • Coordinate and monitor programme status across enterprise initiatives and external partner engagements, ensuring accurate and timely information reaches all stakeholders.
  • Lead project planning, develop schedules, and keep engineering teams aligned across multiple concurrent workstreams.
  • Design and implement scalable processes to support rapid growth, managing complexity across Product, Engineering, and UX.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents. The company fosters an inclusive culture where diverse perspectives are welcomed and contributions have real impact.

Global

  • Own the end-to-end major incident lifecycle, acting as Incident Commander for critical events.
  • Drive reliability metrics and improve MTTR for Yuno's 99.99% uptime target.
  • Run blameless postmortems and translate findings into actionable reliability improvements.

Yuno builds payment infrastructure for global market participation, enabling companies to integrate over 1,000 payment methods via a single API. They empower high-performing teams and use advanced AI for smart routing and fraud prevention across 80+ countries.

Global

  • Serve as the primary project manager to customers while coordinating multiple simultaneous implementations.
  • Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
  • Work collaboratively with customers and internal teams to define project objectives and scope.

SwiftConnect provides best-of-breed SaaS integration solutions for access control and enterprise-level customers. The company has a collaborative culture and focuses on customer satisfaction.

$66,000–$80,000/yr
US

  • Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
  • Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
  • Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.

Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.

Global

  • Lead end-to-end execution of complex, phased IT integration programs related to mergers and acquisitions.
  • Build and manage detailed project plans across multiple concurrent workstreams and stakeholders.
  • Maintain RAID logs and actively track risks, issues, assumptions, and dependencies across workstreams.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. As a partner for hiring companies, it supports large-scale technology transformation and M&A integration projects globally.

Global

  • Plan, execute, and monitor strategic IT infrastructure projects from initiation to transition to business-as-usual operations.
  • Coordinate cross-functional teams including engineers, IT Security, and Implementation Managers to deliver project milestones and remove blockers.
  • Report project status, risks, and issues to senior leadership and ensure compliance with IT governance and security standards.

Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries to make life and our environment safer, healthier, and more sustainable. With over 65,000 staff across 950 laboratories in 59 countries, Eurofins fosters a decentralized and entrepreneurial culture focused on innovation and quality.

Global

  • Lead the end-to-end implementation of EHS and Environmental Management Information System (EMIS) digital solutions.
  • Coordinate cross-functional teams and serve as the primary client point of contact for project delivery.
  • Oversee solution design, data integration, training, and user adoption to ensure successful deployment.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients on risk mitigation and value realization. The firm is growing and dynamic, with a high-energy, collaborative environment that rewards hard work.

Global 10w PTO

  • Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
  • Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
  • Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.

Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.

US

  • Support warehouse management and inventory systems for a US Government client.
  • Leverage deep knowledge of MDIMS, SQL, and integration tools like Apache Kafka.
  • Facilitate cross-team collaboration in Agile/Scrum environments to deliver solutions.

Tier One Technologies provides technology solutions and support to government clients. They are a company that values expertise and collaboration, seeking experienced professionals for remote roles.

Colombia

  • Translate abstract business needs into actionable requirements through end-to-end discovery.
  • Cultivate deep partnerships across Global Operations for project scalability and readiness.
  • Drive project momentum by maintaining accountability for timelines and mitigating risks.

Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company embraces a remote-first work culture with a strong focus on connection and global inclusion.

United States Canada Mexico 4w PTO 16w maternity 4w paternity

  • Serve as the founding project manager for the Engineering organization, standing up project cadence, tracking, and reporting practices from day one.
  • Drive delivery of Solutions Engineering projects for our most strategic enterprise accounts, including custom plans, integrations, and SOW-based engagements.
  • Deliver weekly business updates to executive and senior leadership and partner with Customer Success and Solutions Consulting teams.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company.

Italy Spain

  • Lead end-to-end infrastructure programs, breaking down large initiatives into manageable deliverables and measurable outcomes.
  • Proactively manage cross-team dependencies, risks, and blockers while aligning Infrastructure, Security, Product, and Engineering teams.
  • Use delivery metrics and tooling data to identify bottlenecks, improve workflows, and measure the impact of platform initiatives.

Prima is an online motor insurance provider that uses data and tech to deliver a great experience at a great price. They have over 5 million drivers, a team of 350+ engineers, and are expanding to the UK and Spain, fostering a culture of curiosity, experimentation, and collaboration.

US

  • Drive end-to-end implementation programs from requirements gathering through launch, coordinating with cross-functional teams.
  • Serve as the primary partner contact, building trust and maintaining strong communication throughout projects.
  • Manage project timelines, identify risks, and ensure successful delivery aligned with business goals.

They deliver technology solutions that improve how businesses launch and scale modern insurance experiences. The company is a rapidly scaling organization with a collaborative, remote-first culture and passionate teams.

North America Canada Unlimited PTO

  • Design and ship supply chain exception management capabilities in partnership with engineering and data science teams.
  • Build relationships with supply chain leaders and customers through design programs and product advisory councils.
  • Drive cross-company outcomes by integrating supply chain operations with broader enterprise functions like finance and manufacturing.

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company builds an AI-native culture where technology and talent are unstoppable together, with a focus on freeing people from busywork.

$122,000–$196,600/yr
Global

  • Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
  • Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
  • Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.

UK France Germany Unlimited PTO

  • Lead program-level coordination across multiple projects and delivery teams to ensure alignment on scope and timelines.
  • Establish governance frameworks, including integrated plans, milestone tracking, and escalation processes.
  • Manage cross-project dependencies and risks while providing clear reporting to senior stakeholders.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2000 employees worldwide and six global offices, the company fosters a collaborative culture and has won several Top Employer awards.

US

  • Direct technical workstreams across multiple concurrent Infor ERP projects, managing scope, schedule, cost, and quality.
  • Identify and lead efforts to resolve complex technical issues while bridging the gap between functional consultants and clients.
  • Define project scope, create detailed technical work breakdown structures, and map out dependencies and resource allocation.

RPI Consultants specializes in Infor ERP implementation services. The company fosters a collaborative working environment with low turnover and a professional yet relaxed atmosphere.

$100,000–$150,000/yr
US

  • Lead end-to-end delivery of complex technical programs across IT, Product, Data, and Business Operations.
  • Design and implement delivery processes and workflows to improve predictability and scale.
  • Manage cross-functional alignment, risks, and governance to ensure on-time delivery.

Shield AI is a venture-backed defense-tech company founded in 2015, dedicated to protecting service members and civilians with intelligent systems. With offices across the U.S., Europe, the Middle East, and Asia-Pacific, the company fosters a culture of innovation and mission-driven collaboration.