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Response Team Operations:
- Oversee day-to-day operations of a multilocation, global 24/7 SOC monitoring ~3 million endpoints.
- Manage incident response, escalation processes, and performance metrics across shifts.
- Ensure swift response times and ongoing enhancements.
Team Development & Training:
- Recruit, mentor, and train SOC analysts and team leads.
- Develop career progression paths and conduct regular skills assessments.
- Deliver ongoing training on tools and best practices.
Process Automation:
- Identify and implement automation opportunities via scripting, SOAR platforms, or custom playbooks.
- Reduce manual workload, improve efficiency, and minimize response times.
- Continuously tune customer environments.
Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in over 20 countries and manages over 15 million endpoints; the culture is centered around innovation, accountability, and results.