SOC Supervisor

Operational Oversight & Incident Handling:

• Oversee daily SOC operations and monitor alert and ticket queue health.
• Act as Incident Commander during critical security incidents and lead communications.
• Remove blockers and serve as the highest point of operational escalation.

Team Leadership & People Management:

• Lead, coach, and develop SOC staff across multiple experience levels.
• Conduct regular 1-on-1s focused on performance and career development.
• Manage schedules, on-call rotations, and foster a collaborative team culture.

Process Governance & Operational Improvement:

• Enforce use of approved playbooks and maintain operational compliance.
• Analyze SOC metrics to identify bottlenecks and implement workflow improvements.
• Partner with Detection Engineering to reduce false positives and mature SOC capabilities.