Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Manage one of our largest enterprise accounts, driving adoption and renewal.
Design and execute scalable onboarding and training programs for clients.
Use data-led insights to drive engagement and reduce churn.
Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Manage relationships with Linear’s top mid-market customers and act as primary point of contact for inquiries and feedback.
Drive customer onboarding, training, and adoption to ensure customers realize full value of Linear.
Advocate for customer needs internally across product, sales, and support to drive satisfaction and retention.
Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Lead and develop a high-performing Customer Success team to drive retention and expansion.
Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Own the health, success, and growth of your customer portfolio including onboarding, adoption, retention, expansion, and advocacy.
Analyze account health, identify risk, and create data-informed success plans aligning with customer ROI.
Build strong, multithreaded relationships with technical and business stakeholders, including execs.
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, it is a remote-first team committed to direct communication, accountability, and collaborative excellence.
Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Own the post-sales experience from adoption to renewal, driving retention and growth across a portfolio of high-impact clients.
Lead onboarding, implementation, and relationship management while partnering with Sales, Product, and Engineering.
Build and refine CS processes, playbooks, and tooling to scale as the fourth member of a growing team.
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Own the scaled customer success motion end-to-end, including strategy, execution, and team leadership.
Design data-driven customer journeys with segmentation, health scoring, and automated playbooks for high-volume accounts.
Manage and develop a team of six Scaled CSMs through coaching, reviews, and process improvements.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. With over 5,500 customers including organizations like the San Diego Zoo, they have facilitated over $1 billion in grants and maintain a strong customer love and an inclusive culture.
Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.
The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.