Customer Success Manager
Remote regions
North AmericaBenefits
5w PTO
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About the role:
- As a Customer Success Manager, you will manage relationships with Linear’s top mid-market customers and act as their primary point of contact.
- You'll champion customer needs, ensure they realize full value of Linear, and drive adoption across their organizations.
What you'll do:
- Develop strong relationships with key stakeholders and serve as the main contact for inquiries, concerns, and feedback.
- Drive onboarding, training, and expansion of Linear usage within accounts.
- Advocate for customer needs internally with product, sales, and support teams.
What we're looking for:
- 3+ years in a technical customer-facing role with SaaS and startup experience.
- Strong organizational, communication, and time management skills; comfort with a fast-paced environment.
- Experience working with product, engineering, or developer tools is preferred.
Linear
Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.