Digital Customer Success Manager

Overview:

• The Digital Customer Success Manager helps new and existing customers derive value from Hyland's products.
• This role owns the customer journey post-implementation, ensuring strong relationships and product adoption.

Responsibilities:

• Act as a trusted advisor, driving retention and growth through personalized Success Plans.
• Mitigate risk with early intervention, collaborating with account teams to execute Save Plans.
• Deliver business reviews and represent the customer voice internally.

Qualifications:

• Requires a bachelor's degree or equivalent with 1+ year of Customer Success Manager experience.
• Strong communication, organizational, and interpersonal skills are essential.
• Ability to handle sensitive information and travel up to 25% of the time.

What We'd Like to See:

• Ability to build trust and rapport, creating growth opportunities.
• Knowledge of Hyland's software ecosystem.
• Self-motivation and cross-functional collaboration experience.