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Strategic Planning
Team Leadership and Development:
- Lead, coach, and develop Customer Success Managers through one-on-ones and growth plans.
- Foster accountability, collaboration, and continuous improvement.
Customer Success Management:
- Monitor provider health, retention risk, and engagement metrics.
- Support strategic accounts, escalations, and success plans.
Operational Excellence and Partnership:
- Establish KPIs and track retention, churn, satisfaction, and growth.
- Partner with Sales, Clinical, and Operations to improve workflows and outcomes.
Strive Pharmacy
Strive Pharmacy is a personalized compounding pharmacy creating medications tailored to each patient, with a human-centered approach to care. The company is growing and fosters a collaborative, engaging culture where employees build relationships and grow professionally.