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About ServiceRocket:
- Global tech-enabled services company headquartered in Palo Alto, CA, accelerating growth for 20+ years.
- Recognized as Atlassian Partner of the Year 2024-2025 with a 4.7 Glassdoor rating.
Role responsibilities:
- Deliver top-tier support and apply advanced troubleshooting across the Docker stack.
- Collaborate with engineering and product teams to resolve complex issues and improve the platform.
- Create help content, participate in on-call rotations, and use AI tools responsibly.
Ideal background:
- 3+ years of enterprise technical support at a SaaS company, with deep Linux knowledge.
- Experience with Docker products, Kubernetes, CI/CD, and programming languages like Go, Python, or JavaScript.
- Strong written and verbal English communication skills.
ServiceRocket
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.