Senior Technical Support Engineer

The Role:

• You will serve as the terminal technical escalation point for strategic and VIP accounts, resolving the most complex issues across the enterprise stack.
• You will develop depth in an assigned technical domain such as Kubernetes or GPU infrastructure and share that knowledge across the Senior Technical Support Engineer team.
• You will act as named technical lead for a subset of accounts, maintaining working knowledge of each customer's environment.

Key Responsibilities:

• Respond to customer inquiries and provide technical guidance on Vultr products, including escalated issues.
• Train Technical Support Engineers in advanced Linux troubleshooting and account architectures.
• Author advanced troubleshooting documentation and knowledge base content.

Qualifications:

• 4+ years deep experience with Linux systems and advanced command-line troubleshooting.
• 4+ years in enterprise technical support in an IaaS context.
• Demonstrated depth in at least one of: Kubernetes, GPU infrastructure, distributed storage, virtualization, or enterprise networking.

What We Offer:

• 100% company-paid medical, dental, and vision premiums.
• 401(k) plan with 100% match up to 4%, immediate vesting.
• $2,500 annual professional development reimbursement and remote office stipend.
• 11 holidays, PTO with rollover, increased PTO at milestones, and 1-month paid sabbatical every 5 years.