Source Job

• Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
• Act as a technical expert and initial escalation point for our SDK and Cloud products.
• Work directly with developers to provide guidance and resolve complex issues.

Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.

• Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
• Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
• Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.

The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.

• Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
• Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
• Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.

• Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
• Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
• Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.

• Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
• Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
• Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.

The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.

• Lead escalation triage and incident response for complex customer support cases, coordinating with engineering and product teams to drive resolution.
• Build and maintain application observability using Datadog monitors, dashboards, and alerts to ensure platform health and proactive response.
• Translate field experience into documentation, authoring troubleshooting guides and runbooks, and mentor Tier 1/2 support staff.

Dragos is the global leader in xOT cybersecurity, protecting critical infrastructure systems that deliver water, power, and keep hospitals running. The company is a remote-first mission-driven team across North America, Europe, Middle East, and APAC, built on authenticity, transparency, and trust.

• Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
• Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
• Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.

Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.

• Design, deploy, and operate large-scale Linux infrastructure including bare metal servers, enterprise storage, and GPU clusters for AI/ML workloads.
• Manage and optimize AI Factory environments with NVIDIA GPU technologies such as A100, H100, and H200, including provisioning, monitoring, and performance tuning.
• Ensure high availability and reliability through expert-level Linux administration, storage management with Ceph and high-performance platforms, and networking in data centers.

The company is seeking a senior Linux infrastructure engineer with expertise in bare metal, storage, and AI Factory platforms. The size, employees, and culture are not specified.

• Act as second line of defense for technical queries, ensuring timely and effective resolution.
• Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
• Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.

AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.

• Provide technical support from a remote home office, resolving issues across Linux, cloud, server, and IoT environments.
• Take ownership of support cases through telephone, email, and web, managing from qualification to resolution.
• Troubleshoot technical issues by analyzing logs, stack traces, and system configurations.

The company is a technology firm specializing in Linux and open source solutions. It operates with a globally distributed team and emphasizes collaboration and continuous learning.

• Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
• Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
• Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.

Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.

• Lead technical enablement programs for partners to implement Chainguard solutions.
• Partner with alliances and channel teams to drive joint strategies and mutual growth.
• Develop and maintain partner-facing technical content including integration guides and reference architectures.

Chainguard provides hardened, secure, and production-ready builds of open source software. They are a venture-backed company with customers including Fortune 500 enterprises and global industry leaders.

• Provide first-line support to customers and internal users via chat, email, and phone in English.
• Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
• Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.

• Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
• Collaborate across teams to own and solve customer technical issues, escalating when necessary.
• Design and implement automation to scale support offering and participate in on-call rotation.

We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.

• Lead technical implementations and drive adoption of Chainguard images for Public Sector customers.
• Partner with account teams to understand customer vision and drive account level strategies.
• Ensure high quality of Chainguard Images by acting as customer zero and collaborating with Product and Engineering teams.

Chainguard provides hardened, secure, and production-ready builds of open source software. They serve Fortune 500 enterprises and global industry leaders, and are venture-backed by top investors.

• Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
• Create and improve monitoring rules and perform basic DevOps tasks.
• Document all processes and collaborate with global teams.

airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.

• Design and deliver private and public cloud solutions using Kubernetes, OpenStack, and Ceph across on-premises and cloud environments.
• Act as a cloud solutions architect, translating customer workload requirements into scalable architectures.
• Develop open source automation using Python and contribute to a collaborative engineering culture.

The company partners with global organizations to adopt modern private and public cloud infrastructure, Linux, and open source technologies. They foster a distributed work environment with a focus on collaboration, continuous learning, and engineering excellence.

• Act as the highest escalation point for complex technical issues from T1 and T2 support.
• Investigate, reproduce, and debug customer-reported bugs and data inconsistencies across multiple platforms.
• Work directly with Engineering to resolve issues and maintain internal knowledge bases.

Rewind provides data backup and protection for cloud-based apps like Jira, GitHub, and Shopify. The company is backed by major investors, recognized as one of Canada's fastest-growing tech firms, and fosters a team-first, performance-driven culture.

• Support the architecture, deployment, and testing of bare-metal infrastructure including GPU compute, storage, and networking.
• Deploy, configure, maintain, and troubleshoot UDS and Kubernetes-based platform services.
• Develop and manage infrastructure as code (IaC) to enable consistent, repeatable deployments.

Defense Unicorns delivers mission value by streamlining software delivery for mission-focused customers. The team is composed of innovators, software engineers, and veterans with decades of experience.

• Design and build LLM serving infrastructure on Kubernetes, including deployment, GPU scheduling, and model lifecycle management.
• Package the platform for enterprise environments with Helm-based installs and support for restricted or offline networks.
• Integrate the serving layer with API gateway, identity, and metering services, and build observability for GPU inference in production.

Mirantis is a Kubernetes-native AI infrastructure company that helps organizations build and operate scalable infrastructure for AI and data-intensive applications. It is part of an IREN company and empowers platform engineering teams with open-source innovation and deep expertise in Kubernetes orchestration.