The Engineering Support team serves as the bridge between customers and engineering, owning Tier 3 technical escalations and application-layer observability.
As a Senior Engineer, you will drive deep-dive investigations into the Dragos application stack and collaborate with product teams to resolve issues.
You will also mentor Tier 1/2 support staff and participate in the on-call rotation to ensure platform health.

Responsibilities:

Lead escalation triage and incident response for complex, multi-component customer support cases, coordinating with infrastructure and product teams.
Build and maintain application observability by developing Datadog monitors, dashboards, and alerts for proactive response.
Translate field experience into documentation, authoring troubleshooting guides and runbooks for Tier 1/2 support.

Qualifications:

3+ years in technical support engineering or SRE with demonstrated ownership of complex issue resolution.
Strong Linux system administration skills and experience with containerized environments (Kubernetes/Docker).
Familiarity with observability platforms (Datadog) and experience supporting Elasticsearch or PostgreSQL.

Compensation:

Salary: $130,000 per year with competitive equity package.
Comprehensive benefits plan.
Remote-first work environment.

Dragos

Dragos is the global leader in xOT cybersecurity, protecting critical infrastructure systems that deliver water, power, and keep hospitals running. The company is a remote-first mission-driven team across North America, Europe, Middle East, and APAC, built on authenticity, transparency, and trust.

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