Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Provide technical support from a remote home office, resolving issues across Linux, cloud, server, and IoT environments.
Take ownership of support cases through telephone, email, and web, managing from qualification to resolution.
Troubleshoot technical issues by analyzing logs, stack traces, and system configurations.
The company is a technology firm specializing in Linux and open source solutions. It operates with a globally distributed team and emphasizes collaboration and continuous learning.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.
Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers.
Participate in on-call rotation for weekend coverage.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life with its unified DataOps platform, Astro, powered by Apache Airflow. Trusted by more than 800 enterprises, the company fosters a diverse and inclusive culture as an equal opportunity employer.
Design and deliver private and public cloud solutions using Kubernetes, OpenStack, and Ceph across on-premises and cloud environments.
Act as a cloud solutions architect, translating customer workload requirements into scalable architectures.
Develop open source automation using Python and contribute to a collaborative engineering culture.
The company partners with global organizations to adopt modern private and public cloud infrastructure, Linux, and open source technologies. They foster a distributed work environment with a focus on collaboration, continuous learning, and engineering excellence.
Support cloud-hosted application testing, implementation, maintenance, and validation.
Monitor and troubleshoot Windows, Linux, server, network, and application environments.
Assist with incident response, documentation, and operational process improvements.
Applied Systems builds cloud software and AI-powered solutions that reinvent insurance technology for agencies and brokers worldwide. With over 40 years of experience, the company fosters a people-first culture built on trust, inclusion, and growth, supporting employees to deliver their best work.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization.
Partner with account teams to understand customer vision and drive account level strategies for value realization and retention.
Maintain account level architecture and share best practices, acting as customer zero to ensure highest quality.
Chainguard provides hardened, secure builds of open source software for enterprises. The company is venture-backed by leading investors and serves Fortune 500 customers, with a culture focused on customer obsession and intentional action.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Deliver advanced technical sessions and enablement series for platform, DevOps, security, and engineering audiences.
Build scalable PoC frameworks and technical assets that drive Docker adoption and secure SDLC practices.
Produce deep technical content and serve as an escalation point for complex architectural questions.
Docker provides containerization tools trusted by over 20 million monthly users, enabling developers to build, share, and run applications. The company is a globally distributed, remote-first team at the center of AI-driven software development.
Provide technical support for Everbridge products to Norwegian customers, handling incident management and troubleshooting.
Monitor and maintain managed services, performing software upgrades and configuration in Linux environments.
Collaborate with platform engineering to improve resilience and report on escalated incidents.
Everbridge is a global leader in critical communications and enterprise safety solutions, providing SaaS-based public warning systems. With over 2000 employees, we support more than 6000 customers worldwide in their most crucial moments.
Own and improve production infrastructure reliability and stability.
Prepare, execute, and support deployments and infrastructure changes.
Build and maintain Infrastructure-as-Code solutions using Ansible and Terraform.
Social Discovery Group (SDG) is a group of social discovery companies that solve problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our international team of digital nomads works remotely from all over the world and we are proud to be a two-time 'Great Place to Work' winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).