Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
Triage, action on, and disposition telemetry alerts as they come in.
Install, configure, and administer customer systems in Azure.
Atmosera empowers businesses with modern technology and human expertise, specializing in Azure cloud solutions. As a Microsoft Partner with seven specializations and award-winning partner, the company fosters a culture of innovation and collaboration.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Provide Tier 2/3 technical support across Windows, Linux, macOS, and cloud platforms like AWS, Azure, and GCP.
Troubleshoot full-stack issues, reproduce problems, and document remediation steps and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs, and improve support processes.
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.
Interact with customers to identify and resolve technical issues efficiently.
Act as Queue Manager during weekend shifts, triaging and handling support cases.
Collaborate with Engineering and cross-functional teams to ensure best practices and compliance.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users. We serve more than half of the Fortune 100, have a global team, and foster a culture of digital freedom and respect for individuality.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Provide technical support to customers, handling installations, maintenance, and problem resolution.
Reproduce issues, collaborate with internal teams, and manage expectations for timely resolution.
Develop expertise in Check Point products and industry technologies while traveling occasionally to Latin America.
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company offers opportunities to grow and contribute at the forefront of AI-driven security.
Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries, and we have over 440,000 employees worldwide.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Keep 1,000+ care facilities running by catching and fixing technical issues fast.
Debug integrations, on-prem configs, and customer-side IT issues like firewalls.
Monitor system health and contribute to root-cause docs and runbooks.
voize is building AI companions for Europe's nurses, with over 200,000 users relying on them every shift. They are a Berlin-based scaleup with $50M in Series A backing and a team that cares about making a real impact.
Assess existing customer environments and develop upgrade plans for Baxter Care Communications solutions.
Execute complex software and infrastructure upgrades on Windows, Linux, and proprietary platforms.
Troubleshoot and resolve issues involving operating systems, databases, networks, and integrations.
Baxter is a healthcare company founded in 1931, dedicated to saving and prolonging lives through innovative medical solutions. With a global team, they foster a culture of courage, trust, and collaboration, empowering employees to make a meaningful impact.
Support cloud-hosted application testing, implementation, maintenance, and validation.
Monitor and troubleshoot Windows, Linux, server, network, and application environments.
Assist with incident response, documentation, and operational process improvements.
Applied Systems builds cloud software and AI-powered solutions that reinvent insurance technology for agencies and brokers worldwide. With over 40 years of experience, the company fosters a people-first culture built on trust, inclusion, and growth, supporting employees to deliver their best work.