Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.
Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Design and build core systems for Docker's enterprise agentic platform using Go and Kubernetes.
Own production reliability from on-call to SLOs and incident response.
Set technical direction and mentor engineers while driving security, identity, and network boundaries.
Docker builds developer tools trusted by over 20 million monthly users and billions of container pulls. It is a globally distributed, remote-first team with a culture of trust, flexibility, and engineering excellence.
Operate, scale, and troubleshoot Bitsight's SaaS cloud infrastructure with focus on reliability, efficiency, and security.
Tackle complex system-level designs and proactively anticipate performance and scalability issues.
Pioneer self-optimizing infrastructure systems using AI, ensuring manual and staging validation before production deployment.
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk. Over 3,500 customers and 600 teammates work across Boston, Raleigh, New York, Lisbon, Singapore, and remote locations.
Act as senior technical resource and final escalation point for strategic and VIP customers, owning complex issues across Kubernetes, GPU, and enterprise stack.
Train and mentor Technical Support Engineers in advanced Linux troubleshooting and customer architectures.
Author advanced troubleshooting documentation and drive incident resolution through root cause analysis.
Vultr makes high-performance cloud infrastructure easy to use and affordable for enterprises and AI innovators worldwide. It is the world's largest privately-held cloud infrastructure company with 33 data centers and hundreds of thousands of active customers, committed to growth and employee investment.
Own product features end to end, from design and implementation through rollout and iteration.
Extend agentic AI capabilities into customer-facing product experiences.
Contribute to architectural decisions while collaborating with Product and front-end teams.
This company builds next-generation products at the intersection of software supply chain security, AI, and developer tooling. It has a small, fast-moving engineering team in a remote-first environment focused on practical tools for developers.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Own the most challenging customer technical problems with deep-dive troubleshooting and analysis.
Act as the customer's advocate to ensure their issues influence product and engineering roadmaps.
Author technical content and lead internal tooling development with a strong AI focus.
Wiz provides an AI-powered cloud and application security platform that connects code, cloud, and runtime. Trusted by over 65% of the Fortune 100, the company values world-class talent and fosters a creative, high-impact culture.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Own the customer's first 30 days, driving from sales handoff to successful production deployment of NodeZero.
Diagnose and resolve implementation failures across cloud, networking, and security with root-cause analysis.
Collaborate with CS, Engineering, Product, and Sales while mentoring junior onboarding engineers.
Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers production-safe autonomous pentests to organizations of all sizes. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Design and implement backend services for licensing, entitlements, feature access, and usage limits across NodeZero's product and APIs.
Build and evolve provisioning, admin experience, MSP/MSSP capabilities, and audit logging for a multi-tenant SaaS platform.
Operate production services with monitoring, incident response, and a high bar for design quality and test coverage.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations proactively find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team is a fusion of former special operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.