Own end-to-end technical support for Sardine's API-driven platform, serving as the first point of contact for customers.
Troubleshoot complex issues across web technologies, APIs, and cloud infrastructure, collaborating with engineering and customers.
Advocate for customer needs and create tools, documentation, and processes to improve self-service and support.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.
Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.
Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, inclusive culture driven by values and continuous knowledge exchange.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Act as the subject matter expert for Wiz's FedRAMP and DoD IL4/5 offerings, translating product value to internal and external stakeholders.
Engage with federal customers and mission owners to capture requirements, manage expectations, and support compliance processes.
Partner with Product and PMM to maintain the Wiz4Gov roadmap and prioritize features essential for U.S. Public Sector compliance.
Wiz is a cloud security company that connects code, cloud, and runtime into a single context to secure cloud and AI applications. It is one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and offers a culture that values world-class talent and creative freedom.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Track and triage customer support tickets, interacting with customers to analyze and resolve issues.
Troubleshoot complex technical problems and collaborate with software engineers to drive product improvements.
Maintain customer satisfaction and play a crucial role in incident management response.
Check Point Software Technologies is the world's leading vendor of cyber security, providing cutting-edge technologies and services to an ever-growing customer base. The company has been recognized by Time Magazine and Newsweek, with a global team of driven, creative, and innovative people and an award-winning culture.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Administer AWS GovCloud and Linux infrastructure for a federal client's telecommunications systems.
Support AWS Connect, IAM, CloudWatch, and automation through Infrastructure as Code.
Participate in SAFe Agile ceremonies and an on-call rotation for mission-critical uptime.
They are a rapidly growing federal contractor delivering secure cloud and telecommunication infrastructure for federal clients. The company focuses on mission-critical systems and maintains a collaborative, agile work culture.
Lead technical discovery to map ServiceNow Security solutions to Federal customers' security challenges and compliance mandates.
Deliver tailored product demonstrations and deep dives on AI-driven security visibility across IT/IoT/OT networks and cloud.
Partner with sales to guide Federal/DoD opportunities from qualification to close, including proof-of-value engagements.
ServiceNow is an AI platform company that connects AI, data, and workflows to help organizations work smarter. The company serves 85% of the Fortune 500 and builds an AI-native culture where technology and talent are unstoppable together.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.
Serve as a flexible technical resource for the Technical Account Management team.
Lead hands-on platform optimization, including configuration reviews and proactive tuning.
Document session recaps and surface patterns to drive systemic product improvements.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust our behavioral AI platform.