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About the Role:
- Flexible technical resource for the Technical Account Management team.
- Handles short-term engagements for customers without a dedicated TAM.
What you will do:
- Partner with CSMs to assess needs and optimize platform usage.
- Document recaps and surface patterns for product improvement.
Requirements:
- 3+ years in customer-facing technical roles in SaaS or cybersecurity.
- Strong triage judgment and excellent communication skills.
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