Senior Assigned Support Engineer-(Designated / Premier Support)

About the Role:

• You will be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers.
• You will combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to prevent issues and solve complex challenges.

What You'll Do:

• Provide technical support to ensure customer environments remain stable and performant.
• Troubleshoot and resolve complex, critical, and sensitive support issues using Zendesk, logs, and Linux utilities like strace.
• Partner with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence the roadmap.

What You'll Bring:

• Advanced troubleshooting skills and ability to investigate ambiguous, multi-layered technical issues.
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent) and scripting proficiency in Ruby or Bash.
• Practical experience with GitLab and CI/CD, with familiarity of DevOps practices and Kubernetes.

About the Team:

• The Support team is a fully distributed, global group across AMER, EMEA, and APAC regions.
• You'll collaborate through pairing sessions, 1:1s, coffee chats, and Slack while balancing autonomy and accountability.