Handle and resolve complex customer issues involving Backblaze products and 3rd party integrations, acting as an ambassador.
Communicate directly with customers via video/phone for troubleshooting, utilizing call control and de-escalation skills.
Provide detailed bug reports to QA, expand documentation, and monitor infrastructure outages for continuous improvement.
Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.
Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Be the primary face to customers, ensuring we meet or exceed expectations on Redpanda operations.
Work with engineering to drive and solve customer challenges from creation through resolution.
Build tools and services to improve support infrastructure, from issue life cycles to root cause trend analysis.
Redpanda is the first runtime and control plane for agent-data interaction, combining streaming, SQL analytics, and intelligent connectivity with enterprise AI governance. It is a fast-moving, diverse, people-first organization with team members around the globe, trusted by Fortune 500 companies and startups.
Provide technical support to GitLab’s largest Self-managed, Dedicated, and GitLab.com customers.
Troubleshoot complex issues with Zendesk, logs, and Linux utilities like strace.
Collaborate with internal teams to drive bug fixes and create support content.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance culture driven by values, transparency, and continuous knowledge exchange.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Provide first-class technical support to Axon Fusus customers via phone, email, and chat.
Troubleshoot hardware and software issues, work with VMS, IP cameras, and Linux networking tools.
Document all work in the CRM and participate in training to advance technical skills.
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Support daily production operations and ensure the stability and availability of client websites and applications.
Identify, troubleshoot, and resolve production incidents, escalating complex issues when necessary.
Collaborate with application support teams and use monitoring tools to detect and resolve potential service disruptions.
Beyondsoft is a leading mid-sized IT and consulting company that combines modern technologies and methodologies to tailor solutions for businesses. With a global team across North America, South America, Europe, and Asia, we foster a diverse and inclusive culture focused on collaboration and innovation.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Own the full incident lifecycle from first alert to triage, root-cause analysis, and prevention.
Maintain environments and applications across AWS, on-prem servers, and Kubernetes clusters.
Configure and monitor systems while supporting development and business analysis teams.
Kyivstar is a major Ukrainian telecommunications company developing new revenue streams around Big Data and data products. The team is focused on maintaining reliable platforms across cloud and on-premises environments.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Provide hands-on technical support and troubleshooting for cloud workloads across AWS, Azure, and GCP, including incident response and root-cause analysis.
Manage Linux-based systems, containers, CI/CD pipelines, and automation using tools like Docker, Kubernetes, Python, and GitLab.
Engage directly with customers to ensure reliable, secure, and scalable cloud operations, supporting migrations and performance optimization.
The company delivers managed cloud infrastructure and support services across AWS, Azure, and Google Cloud Platform for enterprise clients. It is a distributed, remote-first organization with a collaborative, learning-focused culture.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Provide initial partner support and resolve customer inquiries with top-tier service.
Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
Collaborate with the support team to improve documentation and exceed customer expectations.
Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.