Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Serve as first point of contact for customer inquiries and troubleshoot configuration, workflow, and performance issues.
Replicate issues in controlled environments and document resolutions in Salesforce.
Collaborate with teams to resolve defects and contribute to knowledge base while meeting KPIs.
Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.
Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Provide technical support through live chat, troubleshooting POS systems, hardware, and software issues.
Investigate customer-reported problems, identify root causes, and guide customers through clear solutions.
Collaborate with Support, Product, QA, and Development teams to resolve complex issues and improve the customer experience.
Sweed is a product-driven startup building an all-in-one cannabis retail platform that combines POS, eCommerce, Marketing, Analytics, and Inventory Management. We're a remote-first team that's been on the market for 7 years, focused on earning customer trust through simplicity and innovation.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide front-line technical support for Lightspeed's product suite via phone, email, chat, and other channels.
Troubleshoot software, device, networking, and configuration-related issues while guiding customers on product setup.
Collaborate with Product and Engineering teams to resolve complex challenges and maintain accurate documentation.
Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.