Technical Support Engineer
Benefits
Unlimited PTO
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Key Responsibilities:
- Serve as primary contact for customer inquiries via cases or phone.
- Troubleshoot configuration, workflow, scripting, integration, and performance issues.
- Document steps and collaborate with engineering teams.
Required Qualifications:
- 1-3 years in SaaS technical support or related role.
- Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and SQL.
- Strong analytical and communication skills.
About Accela:
- Industry leader in government software for nearly 20 years.
- Committed to diversity, equity, and inclusion.
- Offers a robust cloud-based platform for communities of all sizes.
Accela
Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.