Technical Support Specialist
Benefits
Unlimited PTO
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Key Responsibilities:
- Platform and integration investigation: diagnose configuration questions, API/webhook issues, and account-specific behavior.
- Escalation quality: own handoffs with clear reproduction steps, investigation performed, impact assessment, and severity.
- Incident coordination: serve as active shift team for P1 incidents, engaging Engineering and keeping stakeholders informed.
What We're Looking For:
- 2-5+ years in Technical Support or Support Engineering in a SaaS environment.
- Comfortable with APIs, webhooks, and integration troubleshooting, plus monitoring tools like Datadog or Grafana.
- Located in the US, Eastern timezone, with clear written communication and judgment for escalation.
About Nash:
- Powers delivery and logistics for major brands including Walmart, 7-Eleven, and Shopify.
- Founded in 2021, backed by Y Combinator and a16z, headquartered in San Francisco.
Nash
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.