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What You'll Do:
- Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
- Troubleshoot and replicate software issues, escalating them to engineering and project management teams.
- Assist in testing new features and maintaining a strong working knowledge of the product suite.
What You'll Need:
- Minimum of 2 years of professional experience in software support.
- Strong organizational skills, ability to multitask, and clear written and oral communication.
- Working knowledge of issue tracking systems (Zendesk and/or JIRA) and proficiency in Microsoft Office & Google Suite.
Who You Are:
- Humble, open, curious, and fearless in approaching technology.
- Able to work independently with minimal oversight and empathize with users.
- Interested in GovTech and Public Safety, with willingness to cover Eastern time business hours.
Mark43
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.