Technical Support Analyst (Helpdesk)
Benefits
3w PTO
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About the Role:
- Provide technical support for Clarity Human Services, resolving tickets and guiding customers through reporting and data analysis.
- Troubleshoot bugs, create detailed Jira escalations, and participate in pre-release testing.
What You Bring:
- At least one year of customer-facing support experience and a technical foundation in IT or computer science.
- Strong diagnostic curiosity, clear communication, and calm under pressure.
Why Bitfocus:
- Competitive compensation with a targeted range of $39,000-$82,000, plus variable bonus eligibility.
- Fully remote work with monthly internet and home office stipends, comprehensive healthcare, and generous parental leave.
- Three weeks paid vacation, paid volunteer days, and a paid R&R week at year-end.
Bitfocus
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.