Bitfocus

2 open remote positions

Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.

Salary Distribution 2 of 2 jobs

PTO Distribution 2 of 2 jobs

3w
Min
3w
25th
3w
Median
3w
75th
3w
Max

Parental Leave Distribution

Maternity Leave 1 jobs

12w
12w
12w

Paternity Leave 1 jobs

12w
12w
12w

Benefits Overview 2 of 2 jobs

401(k) (2) Dental (2) Medical (2) PTO (2) Parental Leave (2) Remote Stipend (2) Vision (2) Wellness Program (1)

Open Positions

Technical Support Analyst (Helpdesk)

$39,000–$82,000/yr
US 3w PTO

  • Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
  • Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
  • Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

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