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About the role:
- Provide fast and painless customer support via email, phone, and other channels.
- Troubleshoot potential bugs, document feature requests, and analyze customer data.
- Collaborate with the team to elevate the voice of the customer at Healthie.
About you:
- Bring 5-8 years of customer-facing experience at a SaaS business.
- Have a strong technical foundation including SSO, billing, browsers, DNS, and log files.
- Be an excellent writer, self-directed, and comfortable with autonomy.
Details:
- Full-time, remote role Monday-Friday 10am-6pm PT with U.S. work authorization required.
- Salary range is $93,000 - $102,500 with holiday coverage expected.
- Healthie is HIPAA-compliant and committed to equal employment opportunity.
Healthie
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.