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About the Role:
- Provide outstanding technical support to healthcare professionals using a sophisticated, API-first electronic health record platform.
- Troubleshoot bugs, access issues, browser compatibility, mobile OS problems, email deliverability, and billing concerns.
- Work primarily through email with occasional phone support, and collaborate with product and support teams.
Requirements:
- 5–8 years of customer-facing technical support experience in a SaaS environment.
- Strong foundational knowledge of SSO, billing systems, web technologies, log analysis, and support tools.
- Exceptional written communication and a proactive, analytical approach to problem-solving.
Benefits:
- Competitive annual salary of $93,000–$102,500 USD.
- Fully remote work with a predictable Monday–Friday, 10:00 a.m.–6:00 p.m. Pacific Time schedule.
- Human-centered support culture with professional development opportunities and holiday flexibility.
Not Disclosed
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.