Source Job

• Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
• Analyze customer data and help customers get started with Healthie's product.
• Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.

Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.

• Provide technical support via phone and email to clinical research customers.
• Manage support cases in a tracking system, prioritizing in a fast-paced environment.
• Collaborate with sales and QA teams to support study management and other tasks.

Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.

• Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
• Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
• Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.

Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.

• Provide frontline technical support for clinical and healthcare software used by healthcare professionals.
• Work directly with clinicians, hospital IT teams, and application users to resolve issues.
• Take end-to-end ownership of customer cases from investigation through resolution while coordinating escalations.

The company provides clinical and healthcare software solutions to medical professionals. As a partner organization, it focuses on delivering reliable technology that supports clinical teams and healthcare outcomes.

• Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
• Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
• Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.

Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.

DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.

• Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
• Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
• Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.

• Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
• Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
• Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.

Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.

• Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
• Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
• Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.

A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.

• Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
• Own customer cases from initial contact through resolution, including escalations and documentation.
• Collaborate with Product and Engineering teams to improve customer experience and support workflows.

Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.

• Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
• Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
• Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.

This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.

• Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
• Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
• Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.

SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software issues related to the ICIMS platform.
• Document and escalate complex problems to appropriate teams.

ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.

• Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
• Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
• Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.

Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.

• Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
• Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
• Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.

Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.

• Serve as a hands-on technical expert across both pre-sales and post-sales customer engagements for a workforce management platform.
• Lead discovery calls, configure solutions, deliver product demos, training, and implementation guidance, and troubleshoot live production issues.
• Work independently in a remote environment while becoming a trusted product expert and key contributor to customer experience.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, skills-based screening. It uses advanced algorithms to review applications and supports the recruitment process with technology while human decisions remain central.

• Handle customer and internal user requests via chat, email, and occasionally phone in English.
• Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
• Identify patterns in technical issues and share knowledge to improve overall support capabilities.

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.

• Support customers over the phone with product information and account corrections.
• Ensure accuracy and completeness of customer paperwork and records.
• Resolve product or service problems by clarifying complaints and providing solutions.

Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.

• Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
• Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
• Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.

Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.

• Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
• Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
• Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.

PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.