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Accountabilities:
- Deliver responsive, high-quality remote technical support with a focus on timely resolution and customer satisfaction.
- Diagnose and coordinate repairs for servers, desktops, printers, scanners, RF devices, POS equipment, and connected peripherals.
- Manage support tickets, document activities, and escalate issues according to SLAs.
Requirements:
- At least three years of customer-facing technical support, hardware support, or infrastructure support experience.
- Working knowledge of Microsoft Windows, Linux fundamentals, TCP/IP, DNS, VPNs, routing, and firewalls.
- Strong analytical, communication, and prioritization skills to manage multiple requests in a remote environment.
Benefits:
- Annual salary of $55,000–$89,000 with comprehensive health and wellness benefits.
- Fully remote work with flexibility to operate from anywhere within the United States.
- Career development through LinkedIn Learning, mentoring programs, and internal mobility opportunities.
Jobgether
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.