Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
Document all support tickets accurately and collaborate with the IT team to implement long-term solutions.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide remote diagnosis and triage of systems installed in the field.
Keep excellent records of customer and engineer interactions via the ticket system.
Test software releases and apply fix releases to customer systems.
Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide technical support to internet subscribers with a friendly, professional demeanor.
Handle customer communications across phone, text, chat, and email.
Troubleshoot WAN/LAN/cloud network technologies and infrastructure devices.
Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.
Resolve complex Tier 2 technical escalations and conduct remote diagnostic sessions to ensure operational continuity.
Manage network infrastructure, including Meraki firewalls, switches, VPNs, and DNS configurations.
Oversee hardware deployments and support clinical equipment like EKG and spirometry systems.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.
Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.
Perform remote standards and alignment reviews to ensure client compliance.
Maintain and update client documentation and technical knowledge of assigned environments.
Identify technical risks, collaborate with teams, and uphold best practices.
Intelligent Technical Solutions provides managed IT services, helping clients align with technical standards and maintain secure, efficient infrastructure. The company values a strong cultural fit, continuous learning, and employee development.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Provide remote technical support and occasional onsite assistance for smart building and IoT security system commissioning.
Program, configure, and troubleshoot access control, CCTV, intercom, and networking technologies across client projects.
Collaborate with project managers, contractors, and cross-functional teams to ensure professional, on-time project delivery.
The company specializes in the integration and commissioning of smart building and IoT security technologies, including access control, CCTV, and intrusion systems. It operates as a remote-first team, collaborating with customers, project managers, and security contractors to deliver professional project outcomes.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.