Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Monitor and maintain Azure and Microsoft 365 environments to ensure reliable daily operations.
Investigate and resolve incidents, service requests, and performance issues within established service levels.
Collaborate with project and engineering teams to support service transitions and improve operational processes.
Our partner company specializes in enterprise technology and cloud solutions. They foster a collaborative, mission-driven culture with a focus on operational excellence.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune.
Support endpoint devices, infrastructure, and vendor coordination across a multi-site organization.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of veterinary practices across the US. They provide business solutions like talent acquisition, marketing, HR, finance, and operations while maintaining a culture of open communication and collaboration.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Lead recurring client strategy sessions focused on technology roadmaps, budgeting, and long-term IT planning aligned with business goals.
Develop and maintain Statements of Work (SOWs) for standard technology projects while managing ongoing strategic planning initiatives.
Provide consultative guidance on infrastructure, cloud, licensing, and technology modernization opportunities.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations. Over the past several years, the company has strengthened its leadership team and modernized service delivery, building a team of professionals who value quality, ownership, and continuous improvement.
Design, build, and strengthen internal technology platforms while delivering high-quality technical support to small-business clients.
Provide Level 1, 2, and 3 incident triage, incident management, and technical support across Microsoft 365 environments.
Improve RMM and PSA platforms, security controls, and service-management standards to drive scalability and automation.
Dijital Team is an IT services and talent solutions company that supports managed services providers with skilled technical professionals. The team culture prioritizes flexible remote work, wellness benefits, and continuous learning, with an open-door environment and regular recognition.
Provide remote IT support across multiple clients, handling a broad range of technical issues.
Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.
Lead M365 consulting projects, aligning business needs with technology solutions for enterprise clients.
Create solution architectures, migration plans, and executive presentations for M365 Modern Workplace solutions.
Perform hands-on implementation work and provide project leadership to ensure successful delivery.
Hitachi Solutions is a global Microsoft solutions integrator that develops and delivers industry-focused solutions to support clients' business transformation goals. With over 3,000 team members across 14 countries and 18 years of Microsoft-focused expertise, the company delivers excellence through expert services and cloud solutions.
Serve as a flexible technical resource for the Technical Account Management team.
Lead hands-on platform optimization, including configuration reviews and proactive tuning.
Document session recaps and surface patterns to drive systemic product improvements.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust our behavioral AI platform.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Administer Microsoft 365 services and maintain IT infrastructure including servers, networks, and security tools.
Support staff by troubleshooting technical issues and performing server administration.
Execute system and network design, documentation, and implementation ensuring high availability and security.
E2 Consulting Engineers, LP is a professional services firm established in 1988 specializing in engineering services including project engineering, design, federal base operations, gas pipeline construction, environmental consulting, and IT services. The company values safety, innovation, and collaboration, and operates with a small but growing team.
Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
Own IT onboarding and offboarding, including device provisioning and access management.
Drive automation and scripting projects to improve efficiency and consistency across systems.
Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Design, build, and maintain the Microsoft 365 tenant architecture and corporate IT environment.
Own the full macOS and Windows endpoint lifecycle, including MDM enrollment, patching, and encryption.
Automate IT workflows and identity processes using PowerShell and Microsoft Graph.
This organization is establishing a scalable IT foundation across Microsoft 365, identity, and endpoints. It is a growing, technically sophisticated company with a fully remote team across Canada, the US, and Europe.