Respond to monitoring alerts and support incident response to maintain cloud environment availability.
Interact with customers, partners, and internal teams to understand needs and resolve ticket requests.
Assist with cloud infrastructure, networking, and hosting tools while following best practices for issue resolution.
Hyland is a content services platform provider that delivers enterprise intelligence through its Content Innovation Cloud, enabling automation and actionable insights. The company has nearly 4,000 employees and fosters an inclusive, employee-centric culture with a focus on career development and community impact.
Provide first-class technical support to users across the business, both in person and remotely.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage support tickets, install and configure software, and assist with technology upgrades and projects.
Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.
Perform IT support services and manage support queries using a ticketing system.
Maintain documentation and comply with organizational rules and change control procedures.
Collaborate with fellow engineers in a team-oriented environment to facilitate rapid technical growth.
Atlas Technica provides IT management, user support, and cybersecurity services for hedge funds and other investment firms. Founded in 2016, the company has grown year over year and values ownership, execution, growth, intelligence, and camaraderie.
Perform remote standards and alignment reviews to assess client environments and identify improvement opportunities.
Maintain, update, and retire client standards templates as technologies and business requirements evolve.
Develop strong technical knowledge of assigned client environments, systems, and infrastructure.
This position is listed on behalf of a partner company, which manages all applications and next steps. The company provides a comprehensive benefits package and a remote work environment designed to support employee wellbeing, professional development, and long-term growth.
Perform remote client standards and alignment reviews to ensure compliance with company standards.
Maintain and update client standards templates as technology or client environments change.
Develop and maintain technical knowledge of assigned clients' environments and infrastructure.
Intelligent Technical Solutions is an IT services company that provides managed IT support and solutions. The company emphasizes continuous learning, client relationships, and technical excellence, fostering a culture of improvement and teamwork.