Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Act as account administrator, managing user access and resolving access-related tickets.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log interactions, escalate when needed, and follow up to ensure customer satisfaction.
DYOPATH is an IT services company dedicated to providing outstanding IT service and support. They foster an award-winning culture based on their L.O.V.E. philosophy, investing in employee growth through certifications and career paths.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Perform remote standards and alignment reviews to ensure client compliance.
Maintain and update client documentation and technical knowledge of assigned environments.
Identify technical risks, collaborate with teams, and uphold best practices.
Intelligent Technical Solutions provides managed IT services, helping clients align with technical standards and maintain secure, efficient infrastructure. The company values a strong cultural fit, continuous learning, and employee development.
Provide first-line technical support for Windows systems, peripherals, and Microsoft Office applications.
Log, track, and resolve support tickets while escalating issues to higher-level teams as needed.
Deliver excellent customer service by guiding users through solutions and following established procedures.
Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Perform Tier 1 troubleshooting of PCs, printers, peripherals, and network equipment
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Lead and coordinate the onsite IT support team, allocating incidents, service requests, and operational tasks.
Provide technical oversight across desktops, Windows systems, Microsoft 365, peripherals, and connectivity issues.
Track SLAs, manage escalations, and drive continuous service improvement through reporting and documentation.
Jobgether is a talent matching platform that connects candidates with employers worldwide using AI-powered matching. The partner company manages enterprise IT infrastructure services and values in-person collaboration with flexibility to support wellbeing and productivity.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Provides tier 1 phone support for clinical and technical questions from workforce members.
Manages incident lifecycle including logging, analyzing, resolving, and following up on application issues.
Performs advanced technical duties for enterprise system monitoring and computer operations.
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Provide Tier 1 and Tier 2 IT support and manage technical tickets from assessment to resolution.
Support managed device setup, configuration, troubleshooting, and access control management.
Escalate complex issues and maintain accurate records in alignment with security standards.
This is a diversified international business group operating across multiple industries. The company maintains a fully remote, international team with a focus on secure and efficient IT operations.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.
Schedule and coordinate field technicians based on priority, location, and availability.
Monitor service tickets, track SLA compliance, and maintain accurate service documentation.
Coordinate with customers, vendors, and internal teams to ensure quality, efficiency, and customer satisfaction.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.
Deliver consistently excellent, friendly, and professional service to clients and end users.
Handle inbound IT help desk and product support calls, tickets, and service requests.
Troubleshoot technical issues efficiently with clear communication, empathy, and a positive customer experience.
Helpt provides 24x7x365 on-shore white-labeled technical support for companies in MSP, Technology, and Product Support sectors. We're a fun-loving team of support agents who want you to join our fast-paced environment (and we're 50% less cheesy in person).
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.