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Role Summary:
- Provide Tier 1 customer support for Airbnb hosts, property managers, and hotel clients.
- Develop strong customer relationships through reliable, empathetic service.
Responsibilities:
- Troubleshoot hardware and software issues while tracking tickets in Salesforce.
- Deploy technical projects and support clients through the onboarding process.
- Collaborate across departments to improve products and client satisfaction.
Qualifications:
- At least 2 years of technical or support-related experience.
- Bachelor's degree in Business, IT, or related field with strong English proficiency.
- Knowledge of IoT and CRM tools like Salesforce; Jira and Fullstory are a plus.
A-OPT
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.