Provide remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday.
Diagnose and resolve laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels.
Coordinate OEM warranty claims, repairs, and replacements with clear communication on status, cost, and expected completion time.
Girl Effect is an international non-profit that builds media and technology that girls want, trust and need, using evidence-based social and behaviour change approaches to help adolescent girls make informed choices. In India, the digital-first youth programme Chhaa Jaa reaches girls through social media, digital content, community spaces and interactive products, with approximately 28 staff across multiple cities.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Lead, mentor, and support a team of service desk engineers to maintain high performance and service quality.
Ensure service requests and incidents are resolved efficiently within SLAs, acting as an escalation point for complex technical issues.
Drive continuous improvement in service operations, documentation, and team performance within an MSP environment.
They are an established technology services provider delivering managed IT services and technical support to clients. They value reliable service delivery, strong technical capabilities, and continuous improvement, with a culture that supports distributed teams and professional development.
Lead IT service delivery, support operations, and strategic technology initiatives across a national network of 250+ veterinary hospitals.
Manage a co-managed IT support model, including MSP relationships, vendor performance, service metrics, and escalations.
Provide hands-on technical leadership for Microsoft 365, infrastructure, and security while serving as a senior escalation resource.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Lead and mentor a global team of L1/L2 service desk analysts, driving high-quality IT support and customer service.
Oversee daily service desk operations, manage major incidents, and continuously improve workflows with automation and ServiceNow.
Act as a point of contact for stakeholders, ensuring service desk performance meets ITIL standards and customer expectations.
Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.
Serve as the escalation point for complex incidents and requests across the IT support team, troubleshooting issues with Microsoft 365, Windows, macOS, and remote connectivity.
Manage the endpoint lifecycle including provisioning, configuring, and maintaining laptops and mobile devices for a distributed workforce.
Administer Microsoft 365, Active Directory, and Entra ID, and support Microsoft Intune operations for app deployment and endpoint policies.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems.
Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships.
Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.
Cardata provides intelligent, automated software and services for vehicle reimbursement, helping companies manage vehicle programs. They are a small, driven team offering challenge, growth, and real impact across North America.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Manage and develop four Technical Team Leaders and one NOC Team Lead to run their teams consistently and make good calls independently.
Own service KPIs across Service and NOC: response time, resolution time, CSAT, ticket aging, and backlog.
Serve as escalation point for large DSO accounts and fix root causes of escalations, not just individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.
Build and maintain Midnite's SaaS infrastructure including Google Workspace, M365, Slack, n8n, and Notion.
Provide 2nd and 3rd line technical support for corporate IT and support global onboarding/offboarding.
Automate workflows, support secure AI adoption, and manage office networks remotely.
Midnite is a next-generation sports betting and gaming platform built for a new wave of players. With over 400,000 players, we're a high-performance team operating at pace, with high ownership and constant iteration.
Serve as Tier 2/3 escalation point for complex MacOS/Windows endpoint, identity, and collaboration issues.
Own advanced configuration and troubleshooting in Jamf, Intune, Okta/Entra, and Google Workspace.
Partner with Security and IT leadership to mature support processes, tooling, and documentation.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team includes former U.S. Special Operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.
Lead integrated service coordination across service desk, application teams, cybersecurity, and clinical governance.
Maintain service management plans, catalogs, runbooks, escalation paths, and decision logs.
Coordinate incident, problem, change, and improvement processes in ServiceNow workflows.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.
Review, triage, and route infrastructure capacity requests through a case management system.
Validate request details, resolve routine cases, and escalate complex issues to appropriate owners.
Maintain case records, budget trackers, and prepare weekly metrics on request volumes and escalations.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, helping organizations solve complex challenges across AI, cloud, data, product development, and emerging technology. The company has teams across the US and a culture built on high standards, ownership, and mutual support.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.