Source Job

• Provide first-line IT support through Jira and Slack, resolving requests within SLA.
• Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
• Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.

Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.

• Provide Tier 1 and Tier 2 support across tickets, chat, email, and remote sessions.
• Manage identity systems, SaaS apps, and endpoints while troubleshooting macOS, Windows, and M365.
• Build automations and documentation to improve IT operations and employee experience.

6sense is an AI-driven platform that helps companies improve growth, retention, and efficiency through account engagement and sales intelligence. We are a people-first company with a growth mindset, emphasizing values like winning as one team, curiosity, and creating belonging.

• Provide initial partner support and resolve customer inquiries with top-tier service.
• Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
• Collaborate with the support team to improve documentation and exceed customer expectations.

Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.

• Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
• Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
• Participate in shift rotations as part of a 24/7/365 support operation.

Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.

• Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
• Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
• Collaborate with IT leadership on documentation, process improvement, and long-term fixes.

This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.

• Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
• Participate in on-call rotation for after-hours and weekend support of client operations.
• Escalate complex issues, maintain high service quality, and drive client satisfaction.

Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.

• Serve as Tier 2/3 escalation point for complex MacOS/Windows endpoint, identity, and collaboration issues.
• Own advanced configuration and troubleshooting in Jamf, Intune, Okta/Entra, and Google Workspace.
• Partner with Security and IT leadership to mature support processes, tooling, and documentation.

Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team includes former U.S. Special Operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.

• Implement and maintain IT systems, including hardware, software, networking, and virtual machines for company operations.
• Troubleshoot technical issues, conduct security assessments, and ensure compliance with security policies.
• Use AI assistants and automation tools to streamline processes, validate outputs, and apply responsible-AI practices.

Propelus simplifies workforce compliance management across healthcare, using innovative technology to connect millions of professionals, employers, and regulators. As a trusted leader for over 20 years, it focuses on bringing more good into the lives of healthcare workers and organizations.

• Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
• Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
• Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.

Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.

• Own the service desk and triage IT requests from a fully remote team.
• Provision access across Google Workspace, AWS, and SaaS tools, and manage Mac fleet via MDM.
• Support security audits and automate repeat work with scripting and AI.

Sure is the first AI-native insurance platform, building enterprise infrastructure that powers insurance distribution, underwriting, and claims automation. The company is an award-winning, fast-growing team with a remote-first culture and a focus on collaboration and innovation.

• Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
• Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
• Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.

Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.

• Receive, register, and categorize user requests through the IT service management system.
• Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
• Escalate complex incidents and maintain accurate documentation throughout the ticketing process.

Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.

• Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
• Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
• Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.

• Deliver consistently excellent, friendly, and professional service to clients and end users.
• Handle inbound IT help desk and product support calls, tickets, and service requests.
• Troubleshoot technical issues efficiently with clear communication, empathy, and a positive customer experience.

Helpt provides 24x7x365 on-shore white-labeled technical support for companies in MSP, Technology, and Product Support sectors. We're a fun-loving team of support agents who want you to join our fast-paced environment (and we're 50% less cheesy in person).

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.

DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
• Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.

Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.

• Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
• Manage and troubleshoot virtualized environments using VMware and Hyper-V.
• Act as an escalation point and deliver excellent client service in a remote-first environment.

Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.

• Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
• Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
• Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.

Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.

• Provide front-line technical support for Lightspeed's product suite via phone, email, chat, and other channels.
• Troubleshoot software, device, networking, and configuration-related issues while guiding customers on product setup.
• Collaborate with Product and Engineering teams to resolve complex challenges and maintain accurate documentation.

Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.

• Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
• Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
• Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.

This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.