Serve as Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues across a distributed workforce.
Own advanced configuration and troubleshooting within endpoint management tools such as Jamf and Intune, and identity platforms like Okta/Entra.
Drive process, tooling, and documentation improvements, including onboarding/offboarding and device lifecycle.

What You'll Bring:

Substantial experience in IT support, help desk, or IT operations with Tier 2/3 responsibilities.
Strong troubleshooting skills across MacOS/Windows endpoints, networking basics, and enterprise software.
Clear communication, sound judgment, and comfort working remotely with occasional travel to Horizon3 offices.

Perks of Horizon3:

Competitive base salary range of $115,718 to $160,904 plus equity package.
Health, vision, and dental insurance for you and your family.
Flexible vacation policy, generous parental leave, and an inclusive, innovative culture.

Horizon3

Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team includes former U.S. Special Operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.

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