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The Role:

  • Provide day-to-day IT support for a global remote-first team, resolving hardware, software, and access issues.
  • Manage accounts, permissions, and devices across core systems, including Google Workspace and identity management.
  • Use AI and automation to streamline support and keep documentation up to date.

About You:

  • Experienced in IT support or helpdesk roles in a SaaS-driven environment.
  • Comfortable troubleshooting on Mac and Windows with strong knowledge of SaaS tools.
  • Curious about AI and how it can improve workflows and problem-solving.

Nice to Have:

  • Familiarity with Jira Service Management and MDM tools like Intune.
  • Exposure to security frameworks such as SOC 2 or ISO 27001.
  • Basic scripting or automation skills.

Benefits:

  • 15 days paid vacation plus 18 public holidays.
  • Private healthcare and monthly team bonding allowance.
  • Training allowance of up to $750 USD and $250 USD home office stipend.

Masabi

Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.

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