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Responsibilities:
- Provide Level 1 and 2 technical support for corporate IT, resolving incidents and service requests within SLAs.
- Troubleshoot hardware, software, and network issues across Mac and Windows devices.
- Maintain documentation and contribute to knowledge base and service improvement.
Requirements:
- Experience in IT Service Desk or technical support, with strong troubleshooting skills.
- Knowledge of macOS, Windows, SaaS applications, and identity/access management.
- Familiarity with ITSM platforms like Zendesk or Jira Service Management.
Benefits:
- Remote-first culture with comprehensive health care coverage.
- Competitive paid time off, self-care days, and parental leave.
- Retirement plan with match/contribution and education reimbursement.
Turnitin
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.