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About the Role:
- Provide technical support via phone, email, chat, and other channels.
- Troubleshoot software, device, networking, and configuration issues.
- Collaborate with Product and Engineering teams to resolve complex challenges.
About You:
- Bachelor’s degree in IT, CS, or related field with 6+ months of support experience.
- Familiarity with Windows and macOS and strong troubleshooting skills.
- Excellent communication and a customer-first mindset.
About Us:
- Lightspeed Systems provides cloud-managed solutions for K-12 schools.
- Serving 23 million students, we are a collaborative and employee-focused team.
Lightspeed Systems
Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.