Customer Support Specialist
Benefits
Unlimited PTO
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About the Role:
- Own Tier 2 support for Scotch's Android POS platform and hardware.
- Troubleshoot software, hardware, and networking issues end to end.
- Partner with Engineering for complex escalations.
Qualifications:
- 1–5 years in technical support or similar roles.
- Strong software, hardware, and networking troubleshooting skills.
- Customer-focused with clear communication.
Why Scotch:
- Solve impactful technical problems for real businesses.
- Grow expertise across software, hardware, and payments.
- Be part of a fast-growing company in a massive industry.
Scotch
Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.