Similar Jobs
See allService Desk Level 1 Analyst
DYOPATH
US
Customer Service
Microsoft Office
Windows
Customer Support Specialist
Scotch
US
Technical Support
Troubleshooting
POS Systems
New Customer Experience Specialist
Beacon Biosignals
US
Customer Support
Technical Troubleshooting
SQL
Technical Customer Service Representative
VIPdesk Connect
US
Customer Service
Troubleshooting
Communication
Customer Support Specialist
ICIMS
US
Customer Support
Technical Troubleshooting
Communication
What we're looking for:
- 1+ year of customer service experience, preferably in helpdesk.
- Strong problem-solving, communication, and typing skills with Windows OS knowledge.
- Ability to work weekends, holidays, and overtime.
What you'll do:
- Own first-level support for POS hardware/software and PAR products.
- Log and manage incidents using service management tools and follow escalation workflows.
- Deliver exceptional service and analyze issues to determine effective resolutions.
Why PAR:
- Entry-level role with opportunities for growth and internal promotion.
- Remote U.S.-based position with a supportive team and collaborative culture.
- Work with innovative restaurant technology used globally by leading brands.
PAR Technology Corporation
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions such as point-of-sale, digital ordering, loyalty, and back-office tools to over 100,000 restaurants in more than 110 countries. They pride themselves on a collaborative "Better Together" culture and are committed to innovation and developing talent from within.