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Accountabilities:
- Lead and coordinate the daily activities of the onsite IT support team, allocating and prioritising incidents, service requests, and operational tasks.
- Act as the first point of escalation for operational and technical issues requiring onsite intervention.
- Monitor incidents and service requests to ensure timely resolution within agreed SLAs.
Technical Scope:
- Provide and oversee onsite support for desktops, laptops, monitors, docking stations, printers, and other workplace peripherals.
- Support Windows operating systems, Microsoft 365 applications, and standard enterprise workplace tools.
- Coordinate the troubleshooting of hardware, software, connectivity, and user-access issues.
Requirements:
- Strong professional experience in onsite IT support, End User Computing (EUC), or workplace support, with prior team leadership.
- Working knowledge of ITIL-based service management processes and tools such as ServiceNow.
- Strong customer orientation, stakeholder-management skills, and ability to manage competing operational demands.
Jobgether
Jobgether is a talent matching platform that connects candidates with employers worldwide using AI-powered matching. The partner company manages enterprise IT infrastructure services and values in-person collaboration with flexibility to support wellbeing and productivity.