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What You Will Do:
- Provide remote, on-call IT support to about 28 users across India, 10 am–7 pm IST, Monday to Friday.
- Diagnose and resolve laptop, OS, application, and connectivity issues within agreed service levels.
Service Levels:
- Initial diagnosis within 24 hours; issue resolution within three working days where possible.
- Provide monthly service reports on incidents and resolution performance.
Applicant Requirements:
- Experience providing remote IT support to distributed teams; knowledge of hardware, OS, and endpoint security.
- Based in India with capacity to meet service levels and coordinate OEM warranty and repair processes.
Girl Effect
Girl Effect is an international non-profit that builds media and technology that girls want, trust and need, using evidence-based social and behaviour change approaches to help adolescent girls make informed choices. In India, the digital-first youth programme Chhaa Jaa reaches girls through social media, digital content, community spaces and interactive products, with approximately 28 staff across multiple cities.