Coordinate IR intake, real-time consultant capacity, and scoping to meet 15-minute response SLAs.
Manage engagement scheduling, SOWs, and completion-to-invoice workflows across stakeholders.
Maintain CRM records, reporting, and process improvements to support revenue capture.
Vector3, Inc. is an incident response firm that specializes in responding to Business Email Compromise and Ransomware incidents, helping insured organizations investigate, contain, and recover from cyber events. It operates as part of Tokio Marine HCC, which has 4,300 employees worldwide and values integrity, empowerment, and collaboration.
Manage a portfolio of cyber incidents and data breach cases, serving as the primary point of contact for clients and vendors.
Coordinate breach communications and data processing, including data scrubbing and letter production.
Utilize advanced Excel skills to analyze and reconcile complex datasets for notification and fulfillment.
TransUnion is a global information and insights company that makes trust possible by providing a reliable view of consumers. With over 12,000 associates operating in more than 30 countries, we foster a culture of growth, diversity, and collaboration.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Run the weekly internal approvals cadence end to end, including intake, preparation, tracking, and follow-through.
Serve as business-side implementation lead for a new portfolio management platform, including testing, triaging feedback, and driving migration.
Maintain dashboards and recurring reporting on approvals status, pipeline, and cycle time for leadership.
itD is a consulting and software development company that blends diversity, innovation, and integrity to deliver real business results. It is a woman- and minority-led firm with a global community, offering a dynamic culture of empowerment and recognition.
Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams and stakeholders.
Support project management, strategic communications, and change management efforts.
Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. Based in Alexandria, VA, we support more than a dozen agencies and have 300+ employees nationwide.
Support program planning, tracking, and reporting for VA clinical informatics programs, keeping schedules, metrics, risks, and deliverables organized.
Maintain integrated schedules, track deliverables against due dates, and prepare biweekly sprint reports and status updates in Jira.
Manage risk and issue logs, support EHR issue management, patient safety monitoring, and informatics workforce program tracking.
Aptive is a professional services firm supporting federal health care programs, including the Department of Veterans Affairs' Office of Clinical Informatics. The company works within Scaled Agile Framework to help delivery teams stay focused and keep program operations running smoothly.
Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Monitor and maintain time-sensitive automated workflows to ensure processing accuracy and service level targets are met.
Troubleshoot workflow issues, document defects, and coordinate resolution with internal and external stakeholders.
Analyze operational metrics, generate reports, and assist in data queries to support continuous improvement.
Ibility is a Service-Disabled Veteran-Owned and Woman-Owned Small Business helping government leaders achieve their mission through human-centered design. The small but mighty team is fun, passionate, bold, and creative.
Coordinate Azure subscription transitions and exception requests from intake through resolution.
Validate complex account, billing, and purchasing details across CSP, EA, and MCA-E.
Maintain operational records, backlogs, and reports to track workload, approvals, and revenue impact.
Blueprint is a technology solutions firm headquartered in Bellevue, WA that helps organizations solve complex challenges across AI, cloud, data, and emerging technology. Their culture values exceptional work, ownership, and mutual support.
Provide accurate and timely service for investment operations, transactions, and stakeholder inquiries.
Analyze operational data to identify trends, resolve issues, and recommend process improvements.
Support regulatory compliance and contribute to operational initiatives in a structured remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective application review. It supports remote and diverse roles while maintaining an inclusive and equitable recruitment process.
Collect and organize data from various sources, perform data entry, and ensure accuracy.
Support MSC onboarding and CMDB development with ServiceNow reconciliation and updates.
Assist with data quality control, vendor contract reconciliation, and testing for tool sets.
ePlus believes technology is a people business, delivering solutions that make a real difference. The company values collaboration, innovation, and extraordinary results, with a culture that prioritizes respectful communication and work-life balance.
Coordinate end-to-end business guest credential management, including onboarding, offboarding, renewals, and tracking.
Serve as the primary point of contact for guests, managers, and stakeholders, monitoring shared inboxes and resolving requests.
Maintain accurate records, assist with IT and device coordination, and support additional administrative tasks as needed.
Blueprint is a technology solutions firm that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. The company fosters a culture of high standards, ownership, and collaboration, with teams across the United States.
Manage, track, and update internal revenue and invoicing trackers, including month-end responsibilities and reporting.
Explore solutions and new techniques for business improvement, including process flows, design, and documentation.
Gather and prepare data from internal systems, databases, Excel, and flat files to support analytics.
PrimeVigilance is a global pharmacovigilance specialist that helps clients navigate regulations while keeping patient safety at the center of every decision. With a global presence, its culture is built on kindness, flexibility, growth, and belonging.
Create, maintain, and audit Budget to Actual documentation for client accounts.
Run routine audits of CSM workflows and administrative tasks to ensure consistency.
Support reporting, dashboards, and operational scorecards for Client Success.
RainFocus provides an event software platform for in-person, virtual, and hybrid events, serving Fortune 500 clients like Adobe and Cisco. The rapidly-growing, well-funded company values employees and builds a disruptive product in a challenging, fun environment.
Administer Microsoft 365 services and maintain IT infrastructure including servers, networks, and security tools.
Support staff by troubleshooting technical issues and performing server administration.
Execute system and network design, documentation, and implementation ensuring high availability and security.
E2 Consulting Engineers, LP is a professional services firm established in 1988 specializing in engineering services including project engineering, design, federal base operations, gas pipeline construction, environmental consulting, and IT services. The company values safety, innovation, and collaboration, and operates with a small but growing team.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Support project planning, tracking, and reporting for Federal Student Aid cybersecurity and IT initiatives.
Coordinate activities across cybersecurity, technical, and business teams to manage milestones, risks, and deliverables.
Develop status reports, dashboards, and metrics to support program decision-making.
SkyePoint Decisions is a leading cybersecurity architecture and engineering, critical infrastructure, and applications development IT service provider headquartered in Dulles, Virginia, serving federal government clients. The company is an established ISO-certified small business with a collaborative culture focused on excellence, flexibility, and employee empowerment.
Own and resolve Tier 3 incidents across hardware, software, identity, and infrastructure.
Lead end-to-end delivery of enterprise projects, including migrations, upgrades, and modernization.
Design and support Microsoft Azure, AWS, Microsoft 365, and on-premises systems with security and automation.
Re:Build Manufacturing operates an advanced manufacturing platform that partners with industrial companies to bring products from concept to production in aerospace, defense, medical, energy, and robotics. The company emphasizes employee ownership and a culture guided by 'The Re:Build Way,' aiming to create meaningful jobs across America.
Own the strategy, roadmap, and day-to-day operation of Microsoft 365, including identity, security, and device management.
Oversee Azure cloud and core infrastructure supporting business-critical applications, working with systems and cloud engineers.
Lead and develop a geographically distributed IT team, standardizing ways of working and building disaster recovery and business continuity programs.
Magna Legal Services provides comprehensive legal support to law firms, corporations, insurance carriers, and government agencies, including court reporting, record retrieval, jury consulting, investigations, litigation graphics, and language services. The company fosters a culture where talented people can do meaningful work and grow their careers in a distributed business environment.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.