Manage and develop four Technical Team Leaders and one NOC Team Lead to run their teams consistently and make good calls independently.
Own service KPIs across Service and NOC: response time, resolution time, CSAT, ticket aging, and backlog.
Serve as escalation point for large DSO accounts and fix root causes of escalations, not just individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Lead IT operations as the in-house Microsoft expert, turning strategy into delivered work across identity, endpoint, and SaaS platforms.
Own Entra ID architecture, security posture, and automation, including identity lifecycle, SSO, and compliance controls like CMMC Level 2.
Support ~230 team members in a distributed workforce while mentoring the IT Administrator and staying hands-on daily.
Blackpoint Cyber provides world-class cybersecurity threat hunting, detection and remediation technology, founded by former NSA cyber operations experts. The company is in hyper-growth mode with roughly 230 team members, a recent $190M Series C, and a remote, high-ownership culture.
Monitor and maintain Azure and Microsoft 365 environments to ensure reliable daily operations.
Investigate and resolve incidents, service requests, and performance issues within established service levels.
Collaborate with project and engineering teams to support service transitions and improve operational processes.
Our partner company specializes in enterprise technology and cloud solutions. They foster a collaborative, mission-driven culture with a focus on operational excellence.
Own the strategy, roadmap, and day-to-day operation of Microsoft 365, including identity, security, and device management.
Oversee Azure cloud and core infrastructure supporting business-critical applications, working with systems and cloud engineers.
Lead and develop a geographically distributed IT team, standardizing ways of working and building disaster recovery and business continuity programs.
Magna Legal Services provides comprehensive legal support to law firms, corporations, insurance carriers, and government agencies, including court reporting, record retrieval, jury consulting, investigations, litigation graphics, and language services. The company fosters a culture where talented people can do meaningful work and grow their careers in a distributed business environment.
Provide advanced L2 technical support and system administration across Windows, Microsoft 365, networking, and cloud environments.
Take ownership of escalated incidents, service requests, and infrastructure projects such as Microsoft 365 migrations and Intune deployments.
Collaborate with Level 1 and Level 3 engineers to deliver reliable, secure, and efficient IT solutions for diverse clients.
Dijital Team is a recruitment platform that connects IT professionals with remote roles at managed services providers. The company culture emphasizes flexibility, support, and continuous learning, with a range of employee benefits.
Own day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units.
Administer identity, access, endpoint, and cloud environments including Microsoft 365, Google Workspace, AWS, and security tooling.
Manage MSPs, drive business unit integrations onto HQ-managed platforms, and support SOC 2 compliance evidence.
Cordance accelerates the growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. It is an experienced team of operators with a passion for software, partnering with founders to scale businesses and build lasting value.
Take senior, hands-on ownership of the cloud services environment, ensuring it is secure, reliable, and continuously improving.
Manage and maintain Microsoft Azure, Microsoft 365, and Cisco Meraki, supporting modern ways of working and delivering high-quality internal technology services.
Drive incident resolution, root-cause analysis, automation, backup, and disaster recovery readiness while supporting the transition from on-premises infrastructure to full cloud operation.
Babble is a Customer Experience-led growth business and a leading UK cloud solutions provider, specializing in Microsoft Modern Work, cybersecurity, contact centre technology, mobile solutions, and connectivity. With thousands of customers, they operate as a dynamic, home-based team that celebrates annual company events and supports flexible working.
Lead, coach, and develop a team responsible for delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support outcomes.
Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services.
Own the inventory and stewardship of third-party applications and software tools used by software engineering teams, ensuring documentation, vendor ownership, version status, lifecycle information, and escalation paths are maintained.
Lead IT service delivery, support operations, and strategic technology initiatives across a national network of 250+ veterinary hospitals.
Manage a co-managed IT support model, including MSP relationships, vendor performance, service metrics, and escalations.
Provide hands-on technical leadership for Microsoft 365, infrastructure, and security while serving as a senior escalation resource.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.
Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.
Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.
Own the firm's internal IT environment, including hardware, software, identity, access, and cloud systems.
Manage the full technology lifecycle for employees and core Microsoft 365, Entra ID, Intune, SharePoint, and Teams systems.
Lead cybersecurity strategy, vendor management, and the development of a scalable technology roadmap.
Waylin Partners is a leading provider of FP&A, data, and accounting consulting services. It is a growing, fully remote organization that values collaboration, ownership, and scalable processes.
Lead and mentor a global team of L1/L2 service desk analysts, driving high-quality IT support and customer service.
Oversee daily service desk operations, manage major incidents, and continuously improve workflows with automation and ServiceNow.
Act as a point of contact for stakeholders, ensuring service desk performance meets ITIL standards and customer expectations.
Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Lead M365 consulting projects, aligning business needs with technology solutions for enterprise clients.
Create solution architectures, migration plans, and executive presentations for M365 Modern Workplace solutions.
Perform hands-on implementation work and provide project leadership to ensure successful delivery.
Hitachi Solutions is a global Microsoft solutions integrator that develops and delivers industry-focused solutions to support clients' business transformation goals. With over 3,000 team members across 14 countries and 18 years of Microsoft-focused expertise, the company delivers excellence through expert services and cloud solutions.
Build and maintain Midnite's SaaS infrastructure including Google Workspace, M365, Slack, n8n, and Notion.
Provide 2nd and 3rd line technical support for corporate IT and support global onboarding/offboarding.
Automate workflows, support secure AI adoption, and manage office networks remotely.
Midnite is a next-generation sports betting and gaming platform built for a new wave of players. With over 400,000 players, we're a high-performance team operating at pace, with high ownership and constant iteration.
Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
Manage and troubleshoot virtualized environments using VMware and Hyper-V.
Act as an escalation point and deliver excellent client service in a remote-first environment.
Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.
Design, build, and maintain the Microsoft 365 tenant architecture and corporate IT environment.
Own the full macOS and Windows endpoint lifecycle, including MDM enrollment, patching, and encryption.
Automate IT workflows and identity processes using PowerShell and Microsoft Graph.
This organization is establishing a scalable IT foundation across Microsoft 365, identity, and endpoints. It is a growing, technically sophisticated company with a fully remote team across Canada, the US, and Europe.
Own IT operations, Microsoft 365 administration, and endpoint management in a fully remote, cloud-first environment.
Implement security controls across identity, SaaS, AI platforms, and backup and recovery processes while maintaining audit readiness.
Support employees as the primary IT contact, from onboarding and device setup to troubleshooting, security policy, and technology strategy.
A fully remote, cloud-first organization focused on IT operations and information security. It is a lean, hands-on company with a culture of autonomy, ownership, and direct access to leadership.